Terms and Conditions

Terms and Conditions for the Online Store NatureBoost.cz

Purchases in this online store are permitted only for individuals aged 18 and above.

Online Store NatureBoost.cz (hereinafter referred to as the "seller")
Operator: Nature Boost s.r.o.
IČO: 14057654
DIČ: CZ14057654
Registration Number: C 48720, registered with the Regional Court in Hradec Králové
Address: Radlická 112/22, 150 00 Prague 5 - Smíchov
For the distribution and sale of goods through the online store located on the domain NatureBoost.cz
Bank Account: 2002708335/2010

1. GENERAL PROVISIONS

1.1. These terms and conditions (hereinafter referred to as "terms and conditions") of the online store NatureBoost.cz (hereinafter referred to as "seller") regulate, in accordance with § 1751 paragraph 1 of Act No. 89/2012 Coll., Civil Code (hereinafter referred to as the "Civil Code"), the mutual rights and obligations of the parties arising from the purchase agreement concluded between the seller and another individual aged 18 or older (hereinafter referred to as "buyer") through the online store NatureBoost.cz.

1.2. The provisions of these terms and conditions are an integral part of the purchase agreement. The terms and conditions and the purchase agreement are drafted in Czech.

1.3. The seller reserves the right to amend or supplement the content of the terms and conditions. This provision does not affect purchase agreements concluded under the previous terms and conditions.

2. USER ACCOUNT

2.1. In the online store located at https://natureboost.cz, purchases can be made with or without registration. By registering or making a purchase, a user account is automatically created. The user account allows the buyer to access the user interface, where they can place orders and modify settings.

2.2. When creating a user account, the buyer is required to provide truthful information. In case of changes, the buyer must update the information in their user account. The seller considers the information provided in the user account to be accurate and up-to-date.

2.3. Access to the user account is protected by a username and password. The buyer is obliged to maintain the confidentiality of the login credentials for their user account.

2.4. The buyer is not authorized to allow third parties to use their user account or share their login credentials.

2.5. The seller reserves the right to delete a user account, especially if it is discovered that the information provided by the buyer is false, such as if the buyer is under 18 years of age, or if the buyer violates their obligations under the purchase agreement or these terms and conditions.

2.6. The buyer acknowledges that the user account may not be available continuously, especially due to necessary maintenance of the seller’s hardware and software or that of third parties.

2.7. A user account can only be registered by an adult aged 18 or older.

3. CONCLUSION OF THE PURCHASE AGREEMENT

3.1. All product presentations, photos, and information displayed on the web interface are for informational purposes only, and the seller is not obliged to conclude a purchase agreement for such presented goods. The provision of § 1732 paragraph 2 of the Civil Code does not apply.

3.2. A purchase agreement can only be concluded by a person aged 18 or older.

3.3. To make a purchase, the buyer fills out an order form on the web interface. The order form contains the necessary information to complete the transaction.

3.4. Before submitting the order form to the seller, the buyer may modify the data related to the order and their personal settings. Before sending the order, the buyer can review and correct the entered data by clicking on the "Order with obligation to pay" button. The seller will send a confirmation email to the buyer with a summary of the order.

3.5. The seller reserves the right to request additional confirmation of the order from the buyer, either by phone or email, depending on the nature of the order.

3.6. The contractual relationship between the buyer and the seller arises upon the acceptance (confirmation) of the order. A copy of the order is sent to the buyer's email address provided during the ordering process.

3.7. By placing the order, the buyer agrees that communication during the conclusion of the purchase agreement will take place remotely. The costs incurred by the buyer for using remote communication means (e.g., internet connection or telephone charges) are borne by the buyer and do not differ from the basic rates.

4. PRICES AND PAYMENT TERMS

4.1. The buyer may pay the price of the goods and the shipping costs associated with the purchase agreement by bank transfer to account number 2002708335/2010 at FIO Bank, cash on delivery at the address specified in the order, or via cryptocurrencies such as Bitcoin or Ethereum. For Bitcoin: bc1qjssue59xhl6uc6ul29n0fjs4kp0rjlxf8dhnwk, and for Ethereum: 0x285d6f036bfc5ee0197e6eae2bdc608927e02634. The available payment methods may vary depending on the delivery location.

4.2. The seller does not charge packaging fees. Shipping costs are determined by the current price list available on the website natureboost.cz.

4.3. The seller does not require a deposit for goods sent cash on delivery. This provision does not affect the obligation to pay for goods in advance as specified in point 4.6. In the case of cash on delivery, the buyer pays for the goods upon receipt.

4.4. In the case of a bank transfer, the buyer must make the payment using the variable symbol (reference) specified.

4.5. The seller may require full payment of the goods before dispatching them, especially if the buyer has not confirmed the order further (point 3.5). The provision of § 2119 paragraph 1 of the Civil Code does not apply.

4.6. The buyer automatically receives an invoice for the purchased goods via email.

5. RIGHT OF WITHDRAWAL FROM THE PURCHASE AGREEMENT

5.1. The buyer acknowledges that, under § 1837 of the Civil Code, it is not possible to withdraw from the purchase agreement for goods whose protective packaging has been opened by the buyer.

5.2. If it is not a case specified in point 5.1 of these terms and conditions or another case where withdrawal from the agreement is not possible, the buyer has the right, in accordance with § 1829 paragraph 1 of the Civil Code, to withdraw from the purchase agreement within 14 days of receiving the goods. In the event of withdrawal, the buyer must return the goods at their own expense to the seller's address.

5.3. In the event of withdrawal from the purchase agreement under point 5.2, the agreement is canceled from the outset. The goods must be returned to the seller undamaged and unopened within 14 days of withdrawal. The buyer bears the costs of returning the goods. The seller is not obliged to refund the payment for the goods until the returned goods are received.

5.4. If the buyer has the right to withdraw from the purchase agreement under § 1829 paragraph 1 of the Civil Code, the seller also has the right to withdraw from the agreement at any time before the goods are accepted by the buyer. In this case, the seller will refund the price of the goods to the buyer without undue delay via bank transfer.

5.5. If the goods are delivered together with a gift, the gift agreement between the buyer and the seller is concluded with the condition that if the buyer withdraws from the purchase agreement, the gift agreement becomes void, and the buyer is obliged to return the gift along with the goods.

5.6. In the case of withdrawal from a purchase agreement paid with cryptocurrency, a refund will be provided to the buyer's bank account or in the form of a voucher equivalent to the value of the purchased goods. Both the buyer and the seller accept the risks associated with cryptocurrency market fluctuations.

5.7. Under § 1765 of the Civil Code, a party has the right to request a renegotiation of the agreement if circumstances change significantly, resulting in an extreme imbalance in the rights and obligations of the parties, such as a disproportionate increase in costs or a disproportionate decrease in the value of the performance.

5.8. The right specified in point 5.7 does not arise if the affected party assumed the risk of changes in circumstances.

6. TRANSPORTATION AND DELIVERY OF GOODS

6.1. If the method of transportation is agreed upon based on a special request from the buyer, the buyer assumes the risks and additional costs associated with this method of transportation.

6.2. If the buyer is required, under the purchase agreement, to take delivery of the goods at the location specified in the order form, they are obliged to accept the goods upon delivery.

6.3. If, due to the buyer's actions, the goods need to be delivered repeatedly or in a manner different from that specified in the order, the buyer is obliged to cover the additional costs associated with repeated delivery or the alternative delivery method.

6.4. Upon receiving the goods, the buyer is required to check the integrity of the packaging. If any damage is found, the buyer must immediately notify the carrier. If the packaging is damaged in a way that indicates possible unauthorized access to the goods, the buyer has the right to refuse to accept the shipment.

7. RIGHTS IN CASE OF DEFECTIVE PERFORMANCE

7.1. The rights and obligations of the parties regarding defective performance are governed by the applicable legal provisions (in particular, §§ 1914–1925, §§ 2099–2117, and §§ 2161–2174 of the Civil Code, as well as Act No. 634/1992 Coll. on Consumer Protection, as amended).

7.2. The seller guarantees that the goods delivered to the buyer will be free of defects at the time of receipt. This means that the goods will have the agreed properties, meet the required quality standards, be in the agreed quantity, and comply with legal requirements.

7.3. The buyer may exercise their rights regarding defective performance through the online form available at https://natureboost.cz/cs/module/dm_support/dm_support_list.

8. OTHER RIGHTS AND OBLIGATIONS OF THE PARTIES

8.1. Ownership of the goods passes to the buyer upon full payment of the purchase price.

8.2. The seller is not bound by any code of conduct in the sense of § 1826 paragraph 1 letter e) of the Civil Code.

8.3. The Czech Trade Inspection Authority, located at Štěpánská 567/15, 120 00 Prague 2, identification number: 000 20 869, is responsible for the out-of-court resolution of consumer disputes arising from purchase agreements.

8.4. The seller is authorized to sell goods based on a trade license. Supervision of trade activities is carried out by the competent trade authority in the relevant location.

8.5. The buyer assumes the risk of changes in circumstances as defined in § 1765 paragraph 2 of the Civil Code.

9. PROTECTION OF PERSONAL DATA

9.1. The buyer has the right to the protection of their personal data in accordance with Act No. 101/2000 Coll., on the Protection of Personal Data, as amended.

9.2. By placing an order, the buyer consents to the processing of the following personal data: name, surname, IČO, DIČ, email address, billing address, delivery address, age, and phone number (hereinafter referred to as "personal data").

9.3. The buyer consents to the processing of their personal data by the seller for the purpose of fulfilling the rights and obligations under the purchase agreement and managing user accounts. Unless the buyer opts out, they also consent to the processing of their personal data by the seller for the purpose of sending commercial communications. This consent is not a condition for concluding a purchase agreement.

9.4. The buyer is obliged to provide accurate personal data and update them in case of changes.

9.5. The seller may delegate the processing of personal data to a third party. Except for the carrier, personal data will not be provided to third parties without the prior consent of the buyer.

9.6. Personal data are processed for an indefinite period, either in printed or electronic form.

9.7. The buyer confirms that the personal data provided are accurate and acknowledges that their provision is voluntary.

10. SENDING COMMERCIAL COMMUNICATIONS AND STORING COOKIES

10.1. The buyer agrees to receive important information related to the goods and their delivery. Unless otherwise indicated, the buyer also agrees to receive commercial communications via email. The buyer may cancel the sending of these communications at any time via their user account or by contacting the seller.

10.2. The buyer consents to the storage of cookies on their computer.

11. PRODUCT INFORMATION

11.1. The information about the products provided in the online store is for illustrative purposes only and may differ in details from the delivered products.

11.2. If the goods are out of stock, the seller will inform the buyer within two working days, either by email or phone.

11.3. Information about seeds and plants is intended solely for educational and informational purposes.

12. FINAL PROVISIONS

12.1. If the buyer is a foreign individual, the purchase agreement is governed by Czech law. This provision does not affect consumer rights arising from generally binding legal regulations.

12.2. If any provision of these terms and conditions is found to be invalid or unenforceable, it will be replaced by a provision that best approximates the purpose of the original provision. The invalidity or unenforceability of one provision does not affect the validity of the other provisions.

12.3. The seller archives the purchase agreement and the terms and conditions in electronic form for an indefinite period. These documents are not publicly accessible.

12.4. The online store does not sell goods to individuals under the age of 18.

12.5. The seller's email address: [email protected], phone: +420 773991551. These terms and conditions are valid as of November 18, 2023.