Complaint, exchange, or return of goods

Procedure for Exchange, Return, or Complaint of Goods

Undamaged and unused goods can legally be returned without reason within 14 days (from the receipt of the shipment).
Goods must be returned in their original condition - in undamaged original packaging and with the same batch number (e.g., batch number).
Before sending the goods back, please first fill out the complaint form on the page Complaints, Returns and Exchanges and follow the instructions.
In case of returning goods, also provide your account number, payment will be sent after receiving the shipment.
Visible defects must be reported no later than the next day after receiving the shipment, otherwise proving a faulty product may be unconvincing.
Postage and packaging costs are borne by the customer. The seller will only cover the costs if they have sent a faulty or different product than stated in the order. In the case of a faulty product, the seller will cover the transport costs and compensation for the faulty product only after technical assessment and confirmation that the complaint is legitimate.

Ing. Jan Voldán
Východní 563,
530 03 Pardubice-Pardubičky

☎ +420 773991551

For detailed information on the complaint or instructions on withdrawing from the contract, see the Terms and Conditions.